Customer Care

We at Galaxy Windows treat our customers with utmost respect regardless of the size of orders. With us customers come first, and are dealt with personally by name rather than being just a number, you are guaranteed the very best of attention, advise and problem solving from contact, sales, surveying, manufacture and fitting to after sales service


This is what our customers have to say about us:

“I would like to thank you and your company for the excellent work you carried out in replacing our windows, with double glazed units. Your fitters all six of them were punctual and worked very hard, not even stopping for lunch. They left the site clean at the end of the day and at the end of the job. All finished in just 2 days”

“This is simply to say that we are most pleased with Galaxy windows, what we discussed with you several months ago and that have now been fitted. The quality of design and manufacture & installation are very high.”

“Just a short note about fitting of my new replacement windows. Your fitters ( Shiv & his team) did an excellent job and were very professional.”

“I would like to thank you and your company for the excellent service I received when ordering my beautiful external kitchen door. I also appriciate the short lead time on delivery and the speed of installation was excellent too”

“Thanks for the advise on the design and ideas, the speedy time from quote to installation date (and fitting it around our requirements), the extremely proffessional and very friendly installation team and I guess the competitive quote as well”

“The quality of materials and the workmanship of your fitters is excellent. The price of the window represents very good value and I would have no hesitation in recommending your company.”

Galaxy Glass Care-Is an emergency glass replacement service, providing you peace of mind. We will change any glass-sealed unit damaged accidentally within 72 hours of written notification. There is no limit to the number of claims during the guarantee period providing the annual premium is continued on a standing order basis only. For your information an average cost for replacing a typical door sealed unit can be £450.00. Should you try to replace this unit through your insurance company, there is generally a 3 to 4 weeks waiting period before any action is taken, which compromises the security and the appearance of your home. So Galaxy Glass Care can come to your rescue.

Dear Householder,

On the 1st April 2002 the replacement of windows and doors came within scope of the building regulations for England and Wales therefore any replacement of windows and doors in your home are subject to the requirements of these regulations.

This was one of the changes designed to improve the thermal efficiency of our homes and to assist the Government in meeting its commitments to reduce CO2 emissions under the Kyoto agreement. It will also mean that our homes are warmer and use less energy.

You can meet your commitments under the Building Regulations by either;
Applying for approval to replace your windows and doors through your Local Authority Building Control Department

By using a contractor/installer who is registered with FENSA.
The FENSA scheme was set up by the Glass and Glazing Federation with the co-operation of the Office of the Deputy Prime Minister (the Government Department responsible for Building Regulations) as a competent persons scheme. This scheme enables Registered Businesses to certify through FENSA that the installation meets the current Building Regulations. FENSA will register your installation electronically with your Local Authority and send you a certificate, which records that your installer has certified that the installation meets the appropriate Building regulations.

A FENSA Registered Business is required to understand the Regulations and be capable of installing a product to your home which meet requirements. They will therefore advise you on the design of windows and doors and see that the installed windows have correct thermal performance.

The installer is not permitted to fit non-compliant products. If these are fitted you will have committed an offence under the Building Act 1984, as well as possibly putting yourself and others at risk. It is also a requirement that the installation is registered, it is not an option to ignore this part of the process.

If your windows are not registered directly with your Local Authority or by a FENSA Registered Business then you will also have problems when you come to sell your home. The purchaser’s solicitor will require evidence, via the registration, that the windows and doors conform to the relevant Regulations.

FENSA also organise, on a random basis, the inspection of a number of installations, through inspection agents, to ensure that the Building Regulations are being met. You may therefore be contacted by one of our inspection organisations.

The FENSA Registered Business is also required to offer you the opportunity to purchase an insurance policy directly from the insurance provider, to cover the window/door guarantee should the registered business cease to trade.

The registration of the installation with FENSA does not imply any warranty as to the quality of the product. In registering the installation the installer is certifying that the job conforms to appropriate Building Regulations

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